Hello,
is there any option to automatically reassign the ticket when any other agent replies to the ticket?
We need following behavior:
- New ticket is created (no agent assigned)
- Agent A replies in Web (ticket is automatically assigned - this works - I suppose it's the "Claim on Response" option)
- Agent B replies later (agent from the same Department) - the ticket is still assigned to Agent A, but it would be great if the ticket is automatically assigned to Agent B...
Is there any way to achieve this? We use the latest stable version 1.18.1...
Thank you for your reply
Jan
PS: I tried to search for this question here, but did not find anything. So I apologize if it has been answered already...
