Hi,
I have created several filters and they get assigned to totally different departments. can someone help on this matter.
Filter not working
Please post screenshots of Admin Panel > Dashboard > Information, an example Ticket Filter (rules and actions), and an example Ticket's header + thread events.
Cheers.
This is the interface right?
And can you tell what is the difference between these 2 option.
Issue Summary means the Subject of the tciket?
Are you using SupportSystem? You don’t have the information tab which means you are likely using SupportSystem. If so please use one of the support channels on the website. This Forum is for osTicket only. Support system subscribers get their own premium support.
Cheers.