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Hi everyone,
On osticket I manage multiple projects and each project has different customers (users).
I have divided each customer group into organizations based on the project that corresponds to them. For example: organization "A" -> for customers of project "A".
Each project has different categories of assistance, for example, in project "A" there are "category a1" and "category a2".
In project "B" there are the categories of assistance "category b1" and "category b2".
So, when a customer needs to create a ticket, in addition to the subject and the name, it is necessary to select the categories of assistance. I would like the customer who is creating the ticket to see as "categories of assistance" only those of the project corresponding to him (for example. For customers of project A, I would like only the categories of assistance "category a1" and "category a2" to be seen) and not the categories of assistance of other projects.
I thought, if it were possible, that before making a ticket, the customer could log in in such a way that the system recognizes which organization it belongs to.
Thanks for your helps!