Not Getting Email Alerts on v1.18.1

spicehead-klm

Good morning,

Since we updated to v1.18.1 we no longer get email notifications. I don't get notified that I've been assigned a new ticket, nor do I get ticket transfer notifications. We no longer get reply emails either. For example, if I respond to a ticket through osTicket, the user doesn't get an email with my response.

As far as I can tell, our settings are correct. I'm not really sure where to go from here. Any advice would be greatly appreciated. 🙂

Admin Panel > Settings > Tickets > Alerts and Notices

Thank you.

spicehead-klm

Admin Panel > Settings > Tickets > Auto Responder

KevinTheJedi

spicehead-klm

Did you actually check and confirm the SMTP information is still correct and working? Check the email in osTicket and try to save changes with the SMTP tab filled out and set to Enabled.

You can also check your system logs for any Mailer Errors.

Cheers.

spicehead-klm

KevinTheJedi Thank you so much. I didn't think the SMTP information would be affected since I didn't change anything there. That actually yielded information. Have you ever seen this error before?

KevinTheJedi

spicehead-klm

Yea, wrong port. 587 (TLS) or 465 (SSL) are the correct ports. Port 25 is a relay port.

Cheers.

spicehead-klm

KevinTheJedi Thank you so much. Changing it to port 587 fixed the issue. Have a great day!