Auto-Responder Message Text

rsclmumbai

I'm using OSTicket v1.18.1 (0375576)
I have enabled Autoresponder under Settings > Tickets > AutoResponder > New Ticket.
Also, under Email > xxx@xxx.com > New Ticket Settings > Auto-Response > Unchecked.

Now my question is, where should I write the autoresponder text message that I'd like to be sent when a new ticket is created?

TIA

rsclmumbai

I found the option under Email > Status: Enable, > New Ticket Auto-reply
But when a new ticket is received, the ticket creator does not get an auto-reply.

What may be the issue? What should I check for?

Thanks

KevinTheJedi

rsclmumbai

Review the alerts guide:

https://docs.osticket.com/en/latest/Guides/Alerts%20Guide.html

Cheers.

rsclmumbai

Thanks, I finally got it working. I was confused between auto-reply & Auto-response.

Thanks for your prompt help!