OSTicket Not Fetching Emails

AcceleratedElectron

Good afternoon, recently I've tried to configure email fetching with a Microsoft 365 account. I've followed the steps for configuring this, and have created a cronjob for email fetching. However, I haven't been able to get any emails to flow from the desired inbox into newly generated tickets. In fact, it doesn't look like anything is coming through.

When running /usr/bin/php /var/www/osTicket/upload/api/cron.php I don't get any errors, nor any output for that matter. The command appears to complete just fine from what I can gather. When checking logs in OSticket itself, I don't see any for CRON, nor any debug logs for that matter.

Cronjob is configured as */5 * * * * /usr/bin/php /var/www/osTicket/api/cron.php

Attached is a screenshot of our current OSTicket installation

AcceleratedElectron

Aha! It looks like it was setting them to a different department than I was looking in, I am seeing email fetching come through correctly otherwise! I'll be playing around with the settings to get them created under the appropriate department.