Assistance Needed with Data Migration from osTicket 1.9.14 to 1.18.1: Page 2

Assistance Needed with Data Migration from osTicket 1.9.14 to 1.18.1

w0777

Is it as easy as inserting a new user in the staff table with no password? Are there other child or dependent tables that I need to create records in?

KevinTheJedi

w0777

Oh, you definitely need a password but no other records are needed by default. Password is bcrypt hashed password with 8 rounds of entropy. There are sites online that can hash it for you.

Cheers.

w0777

KevinTheJedi

I'm happy to report that I've successfully upgraded our system to osTicket v1.18.1, and I believe I've got the LDAP plugin configured correctly as well. However, while informing my customer about the upgrade, I discovered that someone had re-enabled the old system and made modifications to some tickets.

Is there a way to migrate those recent changes to the new system?

I also want to extend my sincere thanks for your help and patience throughout this migration and upgrade process. I couldn't have done it without your support.

Thanks again!

KevinTheJedi

w0777

That’s awesome, glad you got it working. You’ll need to either manually enter the new info or redo the dump, migration, upgrade process.

Cheers.

« Previous Page