Does the software work for MSPs?

brianmodlin

I am looking for a helpdesk software that is geared toward MSPs. I would like to have the software setup for many different customers. Is this possible with this software? If so, is there a link to see what features support this?

KevinTheJedi

brianmodlin

What exactly do you mean by MSPs?

We have a full documentation site here:

https://docs.osticket.com/en/latest/

Cheers.

brianmodlin

I own an IT company that has multiple customers. I would like to use the software so each customer can create tickets and the software can help separate the tickets by company. Possibly have a web portal for each company to create tickets online via their own web form?

KevinTheJedi

brianmodlin

We don’t have the ability to separate front ends based on customers but you can create specific Help Topics for each type of customer. Or you could utilize the API to submit tickets from a web form on your website, etc.

Cheers.

brianmodlin

Thank you for your reply. One last question.... I would like to host the server in Azure. Is there a linux version, or does it just run on Windows?

KevinTheJedi

brianmodlin

It runs on any server/platform that can run the prerequisites (Apache/LiteSpeed/IIS/NGINX, PHP, and MySQL/MariaDB).

Cheers.

brianmodlin

That is excellent. Do you know what is recommended for resources? I know it depends on load, but we are a small company. Load would be minimal. Only have 2 technicians that would be handling tickets. Any recommendations or input would be greatly appreciated.

KevinTheJedi

brianmodlin

It’s whatever you want. You can start out with basic resources as long as they are scalable.

Cheers.