Information required to fill by Agents

abeermuh

Hi Support,

I am looking to make some information mandatory to fill by agents before closing any ticket. For that I tried to create a custom form but I am not able to find from where I can associate it in Post Reply. Please help.

KevinTheJedi

abeermuh

You need to enable Data Integrity for the field. You can also make the field required for Agents if needed during ticket opening.

To enable Data Integrity go to the form, click Config next to the custom field, click the Settings tab, enable Data Integrity, and click Save.

Cheers.

abeermuh

Tickets that are being created via 'email to ticket' feature does not add that form, however, the form is attached with that specific Help topic. Please let me know how it can be fixed?

KevinTheJedi

abeermuh

Agents would need to manually add the form to such tickets.

Cheers.

abeermuh

Got it. Thanks.