Hi, I have two questions.
The first is as follows. I have some help topics, and some of them have different call number formats. It turns out that they opened a ticket in the wrong topic and ended up getting a queue number HBR-0002, when transferring the ticket to the correct topic, the numbering did not change to TEND-0002 (example), it remained in the wrong topic numbering .
Second question - How can some help topics be opened by specific people? for example, development topics will be opened by a few people, not by the entire corporation.
