Blank page and error on the log file when the offilne model is on

ait1

Error message:
PHP Fatal error: Uncaught Error: Call to a member function getNavLinks() on null in /include/client/header.inc.php:215\nStack trace:\n#0
/offline.php(23): require()\n#1
/client.inc.php(38): include('...')\n#2
/index.php(16): require('...')\n#3 {main}\n thrown in
/include/client/header.inc.php on line 215

Osticket version: v1.17.3 (ca95150)
Web Server Software Apache/2.4.41 (Ubuntu)
MySQL Version 8.0.39
PHP Version 8.1.18

Please help. Thank you.

KevinTheJedi

ait1

I would upgrade to v1.17.5 and retest.

Cheers.

ait1

KevinTheJedi Thank you.

One more question: Since we have already modified the code base, can we still upgrade to the latest version? If we upgrade, will we need to re-add our custom code to the new code base?

KevinTheJedi

ait1

If you have customizations then yes you'd have to re-apply them after the upgrade.

Cheers.

KevinTheJedi

ait1

Now that you say that the issue is most likely due to your customizations. So I would do a vanilla install with no mods on the same server/setup to see if that works. If that does work then it's definitely due to either the customizations or old codebase.

Cheers.