Correos tardan en verse reflejados como tickets

Jorge_MenDo

Buenos dias,

He instalado Osticket V1.17.4 en un cpanel, he hecho el registro de un correo electronico con mi dominio, he habilitado el buscar emails, y en la configuracion de correo el sondear el buzon cada 1 minuto y busqueda de 30 correos, al mandar un correo de prueba, si llegan, pero tarda demaciado en caer, en ocasiones caen cada 3 minutos y en otras ocasiones demora arriba de 10 minutos.

¿Hay algun pluggin para optimizar? o que debo hacer para mejorarlo.

KevinTheJedi

Jorge_MenDo

As long as the Cron job is set to run every minute and the Fetch Frequency for the email in osTicket is set to one minute then it should be fetching and processing mail every minute. It could be that your server can’t handle 30 emails a minute and takes longer to process them. If that’s the case then you would need to dedicate more resources to the web server, PHP, and/or the database.

You can test this by running the cron command manually via the serve CLI a couple of times and seeing if it completes within a minute or if it takes longer. Please note you will have to wait a full minute between each cron run as we track the last time it was ran and ensure it’s only ran again if the fetch frequency has elapsed.

Cheers.