Custom queue columns not showing up for export

natechoiniere

Hi everyone,

I've created a custom queue with a column for User/Organization/Name, however when I go to export that queue to a .csv format, there is no option to select this column for export. I found some threads from years ago indicating that only preset fields are able to be exported, and I'm wondering if that is still the case or if there some sort of workaround that I could apply here. Essentially I just want to be able to see the name of the Organization in the exported .csv file.

Thanks to anyone who can provide some insight here.

KevinTheJedi

natechoiniere

No, Custom Form Fields and related objects (like Organizations) being exportable within Queues/Searches is slated for v2.0 (which is currently in development). The current legacy codebase will not get such functionality as it is essentially in maintenance mode. Custom Fields on the Ticket Details Form and other built-in fields are always exportable. With this being said, you are always welcome to customize the code or even add your own records in the database to accomplish this. Good luck!

Cheers.