Good day, I received a ticket that appeared to be spam or a potential hacker attempt. When I tried to delete the ticket, I was unable to do so, despite having admin access and full user permissions.
Please see the screenshot below. Thank you.
My apologies, I uploaded the wrong screenshot. here is the correct one with the only error message I get.
tasbelize
Sounds like you don’t have permissions to delete the ticket. Check your role permissions for the ticket’s department and ensure you have the Delete permission.
Cheers.
