Hi @KevinTheJedi , As requested, below is the email header. Please note that certain details have been modified, as the original contains sensitive information that I'm unable to share. Thank you in advance for your assistance with this matter.
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From: clientuser <clientuser@clientdomain.com>
To: Service Desk <servicedesk@organization.com>
CC: Agent <agentuser@organization.com>
Subject: Re: Ticket #111111 [P4] [Client] - Ticket Summary
Primetime Licenses
Thread-Topic: Ticket #111111 [P4] [Client] - Ticket Summary
Primetime Licenses
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