Knowledgebase button missing

arielzusya

When I first started using OST years ago I did not create a knowledgebase for the users we support. I mostly ignored that part of the system (though I've been using canned responded). I recently decided to start using the knowledgebase. In the Admin Panel I've got Enable Knowledge Base checked and I've got Require Clint Login checked. In the Agent Panel I created a number of public categories and then created FAQ entries in each category. Trouble is the users don't see a button to get them to the knowledgebase (whether they are logged in or not.

I'm worried that I messed up a setting somewhere way back when and now I'm not sure how to get it back. (Running v1.17.5 (7c20036) on Apache/2.4.52 (Ubuntu) with MySQL Version 10.6.18 and PHP Version 8.0.30.) Help!

Thanks!

KevinTheJedi

arielzusya

The only things that dictate this are the main Enable Knowledge Base setting, the Require Client Login setting, you need to have at least one Public FAQ Category, and you need to have at least one Public FAQ within that Public FAQ Category. Since you said you enabled the main setting, you enabled the Require Client Login setting, the User is Logged In, and you have a Public FAQ Category it sounds like one of handful of things. Either you don’t have a Public FAQ within your Public FAQ Category -or- maybe the code has been messed with and not working properly -or- something is borked like db records or code. I would first double check all of the setting/configuration options before looking into the database side and code side of things.

Cheers.

arielzusya

KevinTheJedi Didn't realize I would need to set the FAQs as public as well. I had them set to internal. Just changed it and everything is golden now. Thanks!