Tickets not showing

L_Hurren

Hi, I am admin on our os ticket system and we have lost the ability to view any tickets, we can see the associated tasks.

I have been through the support pages and checked the queues and the agent settings and these all appear to be correct, is there anything else that I might be missing?

KevinTheJedi

L_Hurren

It sounds like you either don’t have Department access or you are limited to only assigned tickets.

Cheers.

L_Hurren

KevinTheJedi

Thanks, I have checked both of these and I have both set up correctly.

KevinTheJedi

L_Hurren

Can you share an image of what you mean? The only ways you wouldn’t be able to see tickets are department access, assigned tickets only limitation, wrong/bad queue configurations, or you’re looking at the wrong queue.

Cheers.