Hey… I have been searching this Forum and OSTickeAwesome for a recent post of how to auto close a ticket once an agent replies

Everything I’ve seen is 10 years old and out of date… anybody have any ideas?

  • KevinTheJedi replied to this.

  • rico-db9

    We are in no way associated with the “osTicket awesome” folks and products.

    You cannot auto close on reply but it’s a very simple flow for the Agents:

    1. Type Reply
    2. Set the Status dropdown (right below the reply box) to the needed Status
    3. Click Post Reply

    As you can see it’s extremely simple; even a caveman could do it (man I love those old commercials).

    Cheers.

      rico-db9

      We are in no way associated with the “osTicket awesome” folks and products.

      You cannot auto close on reply but it’s a very simple flow for the Agents:

      1. Type Reply
      2. Set the Status dropdown (right below the reply box) to the needed Status
      3. Click Post Reply

      As you can see it’s extremely simple; even a caveman could do it (man I love those old commercials).

      Cheers.

        13 days later
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