Hello,
Are agents suppose to get any attachments in the alert emails sent by the user? I seem unable to make this happen. Ticket attachments only appear to be available to the agents in the agent web interface.
I've tested this by submitting a ticket with attachments via the user web interface and via user email account.
Note: I do see an attachment in the email message sent to the user if the agent includes one in the response using the agent web interface.
I can confirm the attachments are properly being stored on disk and in the database (depending on which storage option I choose).
Perhaps I've not configured things correctly? Attached are my admin settings for email and attachments.
Any insight you could provide would be most welcome!
Thank you!
