I want to enable email piping for my support ticket system. Initially, I wanted to test it using Gmail. I've enabled IMAP in the Gmail settings (Forwarding and POP/IMAP > IMAP access > Enable IMAP).
I have configured the following settings on the OSTicket Admin panel:
Remote Mailbox
- Server: imap.gmail.com
- Port: 993
- Protocol: IMAP
- Authentication: Basic Auth
- Email fetching status: Enabled
Outgoing (SMTP)
- Server: smtp.gmail.com
- Port: 465
- Authentication: Basic Auth
- Email sending status: Enabled
However, when I try to configure the authentication using my email and Google App Password, the popup gets stuck showing "Loading..." and the email piping is not working. Getting the following error on the console:
POST https://my-domain.com/scp/ajax.php/email/4/auth/config/mailbox/basic 500 (Internal Server Error)
send @ jquery-3.6.3.min.js?ca95150:2
ajax @ jquery-3.6.3.min.js?ca95150:2
(anonymous) @ scp.js?ca95150:685
dispatch @ jquery-3.6.3.min.js?ca95150:2
y.handle @ jquery-3.6.3.min.js?ca95150:2
Is there anything else I need to configure? How can I resolve this issue? Thanks in advance!
