i need to set dynamic email escalation after ticket cross its SLA time.
rameshmani
Definitely not a feature at this time. This is part of what we call “Automations and Triggers” which is a highly requested feature on our roadmap after v2.0 has been established. So stay tuned!
Cheers.
Not sure what you mean, but I do not think that this is a feature in osTicket at this time
Thanks for your valuable response...
