Hello, what happens, when a non-registered customer replies to a "support ticket opened" email? it will add to the thread? because nothing happened to me.
abhi199424
Do you have email fetching or email piping setup? Without that the emails will not come back to the system.
Cheers.
KevinTheJedi how can i do that? can you guide me to do that or a doc?
Here are some references:
