remove login to view ticket in template

Dramonc

Good morning, I have a problem with the response templates. my problem is that I insert the link to view the ticket but always asks the user for their email and ticket number. I would like to not have to enter these data to view the ticket.

I am waiting for your help... ^^

KevinTheJedi

Dramonc

What variable did you use?

Cheers.

ntozier

Dramonc but always asks the user for their email and ticket number. I would like to not have to enter these data to view the ticket.

Is your system open to the internet?
Because disabling authentication on a system that is open to the internet... is a REALLY bad idea.

Dramonc

KevinTheJedi
this is the variable I use in the ticket view, but the user always has to enter the email address and ticket number. i want them not to have to enter this because the link is sent to their personal email address.
%%7Brecipient.ticket_link%7D

KevinTheJedi

Dramonc

Enable Admin Panel > Settings > Users > Authentication Token. This will add an authentication token to the link.

Cheers.

Dramonc

I already had it marked. i already had it checked. for the staff if i enter directly to the ticket and it sends me a different url to the user url.
url user : http://soporte.midominiox.es/view.php?id=34133
in the staff if I get an auth token for validation.

KevinTheJedi

Dramonc

Are there collaborators on the Ticket?

Cheers.

Dramonc

yes, I am a collaborators

KevinTheJedi

Dramonc

Then the system will not add authentication tokens. When CCs are on a Ticket and an Agent sends out a Reply we generate one email with the From being the User and the CCs added to the CC (like any email provider would). Since this is one email we cannot add auth tokens as then the CC could masquerade as the User which is not good. Since we don't send out individual emails we cannot selectively show auth tokens based on user.

There is no way to change this behavior unless you modify the code which I highly recommend you don't do in this case as it will be a huge security risk. But you do you.

Cheers.

KevinTheJedi

Dramonc

What you could do as well is disable the Admin Panel > Settings > Users > Client Quick Access setting. This will make it to where all the User has to do is input their Email Address and Ticket Number and they can view the Ticket straight away without additional email verification, etc. BUT this does open your system to where anyone with the User's email can just guess Ticket Numbers until they find an actual Ticket and then act as the User and view the Ticket information, etc.

Cheers.