I got it successfully authenticate. I changed the Email attribute to 'mail'.
Only time will tell if it successfully gets the emails. I will report back.
Jeff
It says it's authenticated correctly but when I go back to the page, it says there's an error authenticating. Perhaps it's not as simple as changing the URL and a few scopes.
jfields
Exactly. We are looking into it. Their docs say only the endpoints changed and when updating them getting a token is fine but authenticating is failing. Microsoft really sucks ass..
Cheers.
KevinTheJedi Thank you for what you do. We have an organization that has come to appreciate the ability to send in emails for tickets and reply and appreciate it even more as it came crashing to the floor.
KevinTheJedi Too bad the emoticons don't include a beer, a cake or even a pie, or I'd send you one. Appreciate the effort.
I'm at the mercy of ms at this point...waiting to hear back from them. If any of y'all would like to reach out to them on your own behalf to ask what changed and how to debug actual imap login issues that'd be great. I'm getting nowhere with them so far..(as always) Nothing is appearing in the (Microsoft) logs neither. Simply get an Authenticate failed message from the outlook server and nothing else.
Strangely this morning I thought I would just try again to see if anything had changed, I managed to sucessfully authenicate and can see new tickets coming in.
@Andy_B I tryed on my side too, and it works, no modification in the setup since yesterday Does MS correct something on their side?
@ppcm By "no modification since yesterday" you mean the original settings? I have tried on my side, too, but it still fails with the "deprecated" error. Could you share a screenshot with the exact settings which are working for you?
danielbalog Exactly, the original settings, in osTicket side and in MS side @Andy_B was faster for the screenshot ;-)
No luck for me yet... but I am on my first cup of coffee so I'll try again in a bit...
Hi Guys. I try again and now its is working..... Microsoft Tricks
No luck for me yet. With no settings changed, I'm still getting "array ( 'code' => 'Gone', 'message' => 'This API version has been deprecated.', )" error
@Andy_B @ppcm Strange, same settings on my side but the problem still persists. Maybe MS is rolling out this fix (or rollback or whatever it is) step by step and it takes a while (I am in Germany btw.)
Re-tried, same error, original settings. Hoping it is just a rollout/rollback issue. Will cross my fingers and try again later.
Hi guys which countries are you from? where is your server located? possibly a country problem?
me: Germany
Schusti83 Northeast US. Our OSTicket started problem on Monday 5/27.
Schusti83 France for me
also Germany here. But i have too instances of osTicket. One is working fine. There were no problems at all. But the second instance is still "This API version has been deprecated" since a week. Both Tenants configured identically. Both instances are on the same osticket-version and so on. spooky
Has anyone heard if Microsoft is still going to do away with this API?
There is no way unless they have something to replace it. Millions of devices still use IMAP/POP3 and SMTP. There is no way they are deprecating this feature. If so I foresee people migrating away from them.
