API to get Ticket Number and Status

emma_galvez

Hi,

We have created a web application to create and submit tickets to OSTicket using API. We wanted to automatically display the Ticket Number from OS Ticket after successfully submitting the ticket in the web app and in the email notification.

We also wanted to display ticket statuses using the application we have created.

Thank you.

KevinTheJedi

emma_galvez

The API request gives you the Ticket Number back in the request if it’s successful.

Cheers.

emma_galvez

Is it possible to fetch the ticket Number and status using API from OSTicket to return back to the application we are using?

Thank you for the help.

KevinTheJedi

emma_galvez

Not at this time, no. The API only creates Tickets and that’s it. With that being said the API in v2.0 will be super robust and will allow for such functionality. So stay tuned!

If you wanted to do this you should write a script to pull from the database directly.

Cheers.