Versión osTicket v1.18.1 (0375576) — Este día
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Hi, Everybody.

I have 3 different types of Help Topics, lets say: Topic 01, 02 and 03, same for 3 Custom lists and 3 custom forms.

So for Help Topic 01 it shows the Custom Form 01 with the Custom list 01 which has diferent steps o statuses selectables.

Same for Help Topic 02 and Help Topic 03

¿My question? Well, now I need to show 1 column which must invoque those 3 differents steps for each ticket. It works pretty fine for 2 because in the Queue configuration I added a new column with Primary and Secondary Data Source... but a third one it's not possible.

So there's my question ¿how can add a column which shows a field from 3 different origins?

I hope I made myself clear.
Thanks in advance.

  • KevinTheJedi replied to this.

  • jmartins

    You can only select a Primary and Secondary Data Source for a single Column at this time. There is no way to accomplish what you are looking for unless you customize the code yourself. By doing so you will proceed at your own risk. Good luck!

    Cheers.

      jmartins

      You can only select a Primary and Secondary Data Source for a single Column at this time. There is no way to accomplish what you are looking for unless you customize the code yourself. By doing so you will proceed at your own risk. Good luck!

      Cheers.

        So a second column only for the third value seems to be the current solution.
        That was my Plan B actually, not bad at all.

        Thanks for the REALLY quick help.

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