Excessive errors processing emails

BlazeStar

Hello,

I'm using osTicket v1.18.1

I'm hosted on BlueHost.

I keep getting an "Excessive errors processing emails" with the code [1/30 - 0/1]

I don't know what it means.

I tripple checked the email configuration and everything seems fine!

How can I get more information on this error and how can I fix it?

Thanks!

KevinTheJedi

BlazeStar

There is an email stuck in the inbox (or configured fetch folder) that cannot be processed by the system for some reason or another. You will need to login to the mailbox, go to the inbox/configured fetch folder, and remove the stuck email.

We've seen multiple reports where if you have the Post Fetch set to "Archive - Move to folder" it sometimes messes up and cannot retrieve some emails. While this issue is being looked into it is recommended to change the Fetched Emails setting to either "Delete emails" or "Do Nothing (not recommended)".

Cheers.

BlazeStar

Hey KevinTheJedi

Thanks for your answer.

My setting is already "Delete emails".

And there's no email stuck in my mailbox, it's all empty.

However, each time I get this error message, there is a ticket that is created, but when I click on it, the body is empty.

For example, I just got this error message again.

I went into the mailbox and it's empty.

Then I go to the tickets and there's a new ticket that's been created, with a thumbnail icon.

But if I click on it, it gives the following result (sorry for French):

KevinTheJedi

BlazeStar

That means you have an error. Check your PHP and web server error logs for any related errors.

Cheers.