How do you implement reCaptcha or hCaptcha on osticket forms?

jovanelitework

So, we have added osticket captcha to our form:

However, we have been bombarded with spam tickets lately.

Now, I am planning to replace this with reCaptcha or hCaptcha. Do you have any idea how to do this on osticket? Should I install an osticket plugin?

Is there a proper way to implement reCaptcha or hCaptcha in our osticket forms?

KevinTheJedi

jovanelitework

We do not have reCaptcha/hCaptcha support natively in osTicket nor do I know of (nor can recommend) any 3rd party plugins that provide such functionality so you’d need to customize the code to add this functionality yourself. Whether it be directly to your codebase or through a custom plugin. There was a 3rd party plugin that provided reCaptcha but ever since we changed the plugin architecture with 1.17.x no one has made a new compatible plugin. We do not have any guides on how to customize the codebase nor can we assist with any customizations as you are deviating from core; you should always proceed at your own risk. We don’t have a plugin development guide so you’re own in that regard as well. With this being said our codebase and all plugins are all open source and publicly available on GitHub. You can use their search tool to search through the code or load up your favorite code editor and search through the code.

I will also say that the current legacy codebase and all legacy plugins are in maintenance mode. This means we are only providing necessary updates, security patches, and any fixes/updates we deem fit/appropriate to keep the project running while we work on v2.0. This essentially means we are not accepting any new features or plugins from contributors so we can focus on v2.0.

Cheers.