Hello-
I have created a custom form with a few dropdown lists. I would like this to appear by default for any ticket created in a certain department, rather than requiring the agent to pick the form in the dropdown.
Most of these tickets will be created from users emailing a feedback@domain.com email address, which is assigned to this department. I created a Help Topic within that department, assigned the form to that Help Topic, and created a filter to automatically assign any incoming email to that feedback@ email address to this Help Topic, and yet I still don't see that form appearing. Is there another way I should be going about this?
