Hi Team,
I added the "Email cc:" field to the customer's new ticket creation process.
What do I have to do so that the ticket after being created will be sent to my cc email?

  • KevinTheJedi replied to this.

  • namcao

    Users cannot add CCs from the client portal; only via email. Even if you add a custom field it will not add anyone to the CCs.

    Cheers.

      namcao

      Users cannot add CCs from the client portal; only via email. Even if you add a custom field it will not add anyone to the CCs.

      Cheers.

        Thanks for replying,
        If the user only sends email, the topic cannot be selected.
        Is there a way for users using the client portal to send tickets and ccs to another email?

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