Wrong folder permissions in attachment folder ( 355 instead of 751 )

DReffects

Unfortunately new files and folders within the attachment directory get 355 permissions instead of 751 as specified in storage-fs.phar line:

osticket is running on a almalinux system with plesk:

I see no errors in the installation/syslog - can someone help me? :-)

KevinTheJedi

DReffects

You are using an old, unsupported version of both osTicket and the storage plugin. You need to upgrade osTicket and the plugin to the latest and retest. The latest version of the plugin includes a fix for the mkdir() permissions that included prepending a 0 to the permissions. There were permission issues without the 0 in place.

You can see the updated line here:

https://github.com/osTicket/osTicket-plugins/blob/develop/storage-fs/storage.php#L72

You can’t simply update the line in the phar, you’d have to un-phar it, etc. so the best thing is to simply upgrade.

Cheers.

DReffects

Thank you! I will udpate and test. The leading 0 makes a ton of sense :-)

DReffects

Upgraded, seems to work now 👍️ Thanks!