Unfortunately new files and folders within the attachment directory get 355 permissions instead of 751 as specified in storage-fs.phar line:

osticket is running on a almalinux system with plesk:

I see no errors in the installation/syslog - can someone help me? :-)

  • KevinTheJedi replied to this.

  • DReffects

    You are using an old, unsupported version of both osTicket and the storage plugin. You need to upgrade osTicket and the plugin to the latest and retest. The latest version of the plugin includes a fix for the mkdir() permissions that included prepending a 0 to the permissions. There were permission issues without the 0 in place.

    You can see the updated line here:

    You can’t simply update the line in the phar, you’d have to un-phar it, etc. so the best thing is to simply upgrade.

    Cheers.

      DReffects

      You are using an old, unsupported version of both osTicket and the storage plugin. You need to upgrade osTicket and the plugin to the latest and retest. The latest version of the plugin includes a fix for the mkdir() permissions that included prepending a 0 to the permissions. There were permission issues without the 0 in place.

      You can see the updated line here:

      You can’t simply update the line in the phar, you’d have to un-phar it, etc. so the best thing is to simply upgrade.

      Cheers.

        Thank you! I will udpate and test. The leading 0 makes a ton of sense :-)

        Write a Reply...