I cannot connect to IMAP

gaspar

Hi there I'm having the follwoing two error:
1- [CLOSED] IMAP connection broken (server response)
2- Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Authentication failed.
IMP port number 993 SMTP port: 465

can someone assist me I'm using Osticket v1.15.8

KevinTheJedi

gaspar

The error says the authentication details you provided are not correct. Reach out to your mail admin to see if they can reset the account's password for you or provide you with the correct authentication details.

Cheers.

gaspar

Hi KevinTheJedi
I have done what you have suggested but still having the following error
Can not authenticate to IMAP server: [AUTHENTICATIONFAILED] Invalid credentials (Failure)
It's perhaps the version that I am using that's v1.15.8 or I must upgrade to the new version
that offers plugins for authentication Oauth2 version: osTicket-v1.17.5 or osTicket-v1.18.1

KevinTheJedi

gaspar

What is your email provider?

Cheers.

gaspar

My email service provider is Google Apps
domain hosted on SiteGround

KevinTheJedi

gaspar

Ask SiteGround if they have specific mail server (host) information and/or specific authentication credentials for your emails. If not and they say it’s the typical Gmail information then you’ll definitely need to upgrade to v1.18.1, install/enable the OAuth2 plugin, and follow this guide:

https://docs.osticket.com/en/latest/OAuth2/Google%20Authorization%20Guide.html

Cheers.