Hello again osticket world.

I am having some set up issues. I successfully installed osticket, and from the admin panel it looks very nice. However, when I browse to support..com/support, the landing page is incomplete and harsh to look at.

Also, when I click on any of the following

-Log In

-Support Center Home

-Open new ticket

-Check Ticket status

I get the following error messages:

Not Found

The requested URL /support/ww/html/support/login.php was not found on this serve

Not found

The requested URL /support/ww/html/support/index.php was not found on this server.

I find it very odd this URL only has a /ww/ and seems recursive. ????

Can anyone help me with this?? :

2013-09-12 09_43_17-d-Wise Support Ticket System.png

2013-09-12 09_40_34-404 Not Found.png

Usually, it would be /www/html/.

It looks to me as though your ROOT_PATH may be incorrect. Check the URL, it may just be an issue of a missed character.

In /var/www/html I have info.php and the support directory I created for the installation.

Can you be a little more clear with the ROOT_PATH instructions.

Thanks for the reply, btw.

I didn't literally mean that exact directory, just that bit of it.

If you have have a support directory, the ROOT_PATH for you osTicket installation would be /support

In the Admin Panel -> Settings -> System Preferences make sure "Helpdesk URL:" is correct. osTicket uses that value throughout the program.

If you can not get to the Admin Panel, I will have to do some digging; but I would assume you could change it using mysql.

You can edit it using phpmyadmin... I'll use my details

FIRST BACKUP EVERYTHING !! EDITING YOUR DATABASE CAN CAUSE YOU TO LOSE EVERYTHING!!

1) Log in, then navigate to your osticket database (whatever you called it on install

osticket --> ost_config

2) Go to the end of that table and you should find around ID No. 93 what the value of your helpdesk URL is

3) Edit it at will - following what @[deleted]0 said

I had the same problem upgrading from 1.7.0 to 1.7.1 and 1.7.1.1 they all broke my installation... I could use /support/scp but not /support

Had to clear all the data stored in

osticket --> ost_session

Then I saw a beautiful display of CSS :)

Regards,

Steve

What If I am not trying to use phpMyadmin

I would like to do this without having to use phpmyadmin. Is there anyway???

I would like to do this without having to use phpmyadmin. Is there anyway???

You can do it by terminal but I wouldn't know the code off hand would need to google it and test on another install before I gave it here... I'll look into it tomorrow...

What is your setup? Do you have access to shell? Or to cPanel?

Using the mysql command line would probably be just as feasible.

I don't use phpMyAdmin for any of my work.

Look at this http://osticket.com/forums/showthread.php?t=16802&page=2(http://osticket.com/forums/showthread.php?t=16802&page=2)

apparently upgrading to 1.7.1.2 solves it for most

If you still need the mysql commands I can see what I can do.

Steve

I can give you mysql commands if that is what you prefer.

It would be something like this:

UPDATE ost_config SET value='<EM><s>_</s>(your helpdesk URL)<e>_</e></EM>' WHERE key='helpdesk_url';

Granted your table may be slightly different so look first.

Also, ensure you have a back up before making changes to the MySQL database.

Write a Reply...