Alittle Disappointed That OsTicket Added So Many Dependencies

durangod2

Hi,

Yeah call me old school or behind the 8ball but i am disappointed that over the years OsTicket has added so many
dependencies. IMO it makes it so hard to work on when data is projected in so many different directions. Yes i know that it makes it easier on the developer so they can push products out the door quicker but IMO doing it the old way has its advantages.

The software that i am building now is bare bones php, html, css, js. No code helpers, no frameworks, none of that stuff that IMO gets in the way. When i want to make a form i just code it, when i want to follow data its easy as it only goes in a simple route. When i want to update the db i just call the db class i want to use and the function/method. When i want to validate something or upload something from the userside, i just call the upload or validation class that i coded, which is safe, easy, and modable.

I start from a blank page with a simple layout that i take from another page and then code the new page by hand. That means that i dont have to have 7 files open at one time just to follow data. Data goes from form file to process file to database function and back. Thats it, very easy to understand and very easy to mod.

The only things i use which are not my creation are the newest fontawesome, jquery, and google analytic libs which i have to have for my domain reports(which is the only thing i use stupid composer for, its required).

I still think OsTicket is great, but i am sadened that over the years they have piled on one dependency after another rather than code their own. So now we dont have to just worry about OsTicket versions we have to worry about a smorgasbord of dependencies versions which IMO cloud the data, slow the data, increase server load, increase lag time, and increase the chances that data could be lost in the process.

I know its the trend now days to use frameworks but i refuse to. Plus there is nothing more satisfying and rewarding than to look at clean well organized, disciplined, and visually friendly coding that pretty much anyone can follow. Yes it is more work and it takes more time. But to me, the end result is well worth the extra time.

Sorry just had to vent alittle, i lost track of the data trail here on OsTicket after 2 hours and it just ticked me off lol 🙂

KevinTheJedi

durangod2

Good luck trying to make an osTicket without dependencies. These days you really need dependencies for a huge project like this. It’d be an absolute nightmare writing osTicket by hand with no dependencies.

For smaller projects yea having no dependencies is cool but as gigantic as osTicket is you need them.

Also, you will hate v2.0 if you hate dependencies 👀

Cheers.

PavelH

I have the same feelings as you.
However, it should be noted that osTicket is a source of finance for Enhancesoft. In that case, I would also write the code in a style that supports my business as much as possible.

durangod2

I am coding a social site (dont worry i wont say what it is on here) but just wanted to let you know what type it was. It has Tons of features. Yes it is alot of work without dependencies but been working on it for 4 1/5 years now (just me with time away to prevent burnout) and hopefully one day it will be ready to roll 🙂

Well as long as 2.0 is mod friendly at the core and has a great GUI for special config then i wont be needing to poke around inside too much so it will be ok.... 🙂

Oh just as an example of the bloat and heavy footprint of dependencies in OsTicket. It takes 2 pages of code to display and add one item on a html select list, and that is just the presentation that is not even the processing of data. Well i guess if i was being really forgiving i could say 1 page but that is still way too much coding to add something to a html select. A html select is so easy to do, and when you have to prepare the values in a class and then register the class just to get results, that is not very server load friendly.