I need help, how can a user see all the tickets that their colleagues have created in their organization? I entered the Organizations configuration and enabled "automated collaboration" and it does not work, the user can only see the tickets that he created but not those of his colleagues in his organization
user permission
servicioit changed the title to user permission.
- Best Answerset by KevinTheJedi
You are looking for the Ticket Sharing setting instead. It’s above the Automated Collaboration section within the Organization settings.
Cheers.
KevinTheJedi excelent bro!!! thanks works!!