I have facing some issue with creating ticket.

From the previous version(V1.15) it's working properly. But after upgrading I am facing Issue like some tickets are not generated in osticket.

Till now I am facing below issue two times:

  • Ticket request at 02:51 but ticket was not created until he sent followup email at 03:25

  • some tickets are getting created after 5-30 minutes.

  • also ticket transfer email alert email is received late.

In Email setting For Incoming email Fetch on auto-cron is enable.

Thanks

    binaldave028

    Not sure, maybe you had more agent activity, etc.? The way to consistently fetch mail (even when no one is logged in) is to have a Cron Job/Scheduled Task setup (as the referenced documentation explains).

    Cheers.

      Ok Thanks, and what is the possibility of delay of recived email like sometimes i received email late 20-30 min?

      Is it also resolved with cron?

        binaldave028

        Yes, a cron will trigger the fetch sequence consistently during whatever period you set (ie. every 5 minutes, etc.).

        Cheers.

          Thanks. I checked the documentation which you provide . But I am new with cron. so i am not able to get it how to configure cron or in which file what need to change.

          I am using apache server php 8.2

          can you please provide me some link that have detailed information about how to set up cron.

            binaldave028

            The documentations referenced above shows examples for a Cron Job (Linux) and Scheduled Task (Windows); like here:

            Keep in mind that the above are purely examples meaning you'll need to replace the paths to PHP and the osTicket cron file to the specific paths on your server.

            If you need further information/guidance I'd recommend Googling the steps. The specific instructions can depend on different factors like your server type (ie. Linux vs Windows), how your PHP is installed, etc.

            Cheers.

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