Hello! My SMTP is working for all external email servers, example: My osticket email is support@mycompany.com I can send emails to everyone but not to any email on @mycompany.com, shows "No Such User Here", but @gmail. @icloud, or any other works, someone have a clue?
bdias
Can you post a screenshot of the error and where you see it?
Cheers.
KevinTheJedi sorry my delay, I had issues with my newborn.
Here we go:
That means the receiving mail server said the recipient you are sending to does not exist. I would contact your email provider for further assistance.
any other server, my icloud, gmail, hotmail, etc will works, the only issue is with my own server, and it is working I tested using my support webmail and works perfectly, I have no ideas...
KevinTheJedi Thank you, I will leave this post open, once I get the issue fixed, I will post here, just in case someone else have the same issue.
Issue Found, my Company had the emails on private server and on Office 365, the issue was our IT sent the credentials of the server, not from Office 365.
Quick question, do I need azure to have office 365 mail on OsTicket?
If the email server is an internal Exchange server that allows IMAP/POP3 and SMTP you should have no issues. You’ll likely need to opt for Basic Authentication (username + password) unless your local Exchange server offers Modern Authentication (OAuth2).
Below is some helpful documentation on setting up emails:
By re-reading your comment I believe you mean you want to use O365 now, not the private server right? If so, scratch what I said above. If you use O365 (online) then you’ll likely need Modern Auth (OAuth2). For that you’ll need osTicket v1.18.1 (or v1.17.5), the OAuth2 Plugin, the URL Rewrite Module enabled for your web server (and url rewriting allowed for the site), an Azure Administrator login (or contact to someone who you can pass along the documentation to and assist you), and the login credentials for the email you are configuring in osTicket (or login credentials to a account that is added to the Send As and Read and Manage permissions for the email).
You can follow the Modern Authentication documentation for Microsoft O365 here:
