System published that the ticket was created from the record of the stream

sarsenbaev

Hello Team,

Can you please advise why the system created about a hundred different tickets from 1 ticket?
The program translated the ticket in screenshot as appication:

KevinTheJedi

sarsenbaev

Seems like you have significant modifications as we don’t have such a thing as “stream entry”. You would need to contact the maker of the mods for further support.

Cheers.

sarsenbaev

The screenshot has been translated wrong from another language.
The original text is below:

We have only 2 plugins, and there are no modifications:

KevinTheJedi

sarsenbaev

Ah, to me it appears you have a database issue where it’s auto-indexing with previous IDs in some tables instead of auto-indexing with new IDs. There are many old threads on this subject. Essentially from those older threads it seemed like older versions of MySQL would lose the auto-index position after restart, server crash, etc. The best course of action is to upgrade to MySQL 8.0 (as MySQL started saving this on disk instead of in-memory) and either manually update the indexes to start at the last ID you have in each respective table or you can try to export/re-import the database to see if it fixes the issue itself.

Cheers.

sarsenbaev

Hi Kevin,

I can see that MySQL version is 8.0.35, should we update it?

KevinTheJedi

sarsenbaev

MySQL 8.0 and above should be fine. It appears you’ll have to fix the auto-index yourself or try exporting the db and re-importing to see if that fixes the auto-indexes.

Cheers.