Question about reinstalling using IAC

cpfort

I set up an instance of osTicket using EC2 for the purposes of checking it out. I am ready to move to a POC but I want to run it in Docker. I have the container set up, but wanted to know the best way to install a new version that works with the existing DB entries and configs.

I tried a fresh install in the Docker image, then copied the ost-config.php over, but it doesn't seem happy with this. I suspect I have to run the installer somehow, but was wondering if there was a way to skip this piece. I would like to redeploy osTicket on demand without losing data and without having to go through setup. Is this possible? Would I just have to copy all files in osticket?

Thanks!

KevinTheJedi

cpfort

You simply need to import/setup the existing database on the container, add the latest osTicket code to your container in your desired location (don’t install just simply place the code in the desired location), copy over the previous include/ost-config.php for the existing database to the include/ folder on the container, update the config file information to update any changed database information, setup your site via Apache sites-available or whatever you use (if desired), visit the Staff Control Panel on the new site hosted on the container in your browser, login to osTicket, and you’ll either be presented with an upgrader screen (if an upgrade is needed) or it will show your ticket queues.

Cheers.