List data on the ticket ?

samk9in2002

I'm trying to use a list with location information to populate a new ticket. What I would like is for a user to be able to select their location from an identifier on the list and then populate the ticket with the associated information on the list. I would like for that to fill in information on the new ticket being filled out by the user. I would also like that information to be included on the ticket the agent sees. I've already uploaded the list with the information and added where a user can select the identifier on a custom form added to the new ticket form.
As an example, I added Location-A, Location-B to the list and their respective address, phone etc. When an end user selects Location-A on the helptopic and submits the ticket then the ticket should display Location-A's address, phone on the ticket. At the moment only Location-A shows up.
How do I get the associated information from the list into the new ticket form and the ticket itself?
Osticket version: v1.17-rc3

ntozier

This is not a feature in osTicket at this time.
I think that the closest that you could get is to make the site name be the address.

samk9in2002

Hi,
Thankyou so much for the swift feedback.
Part of the problem is that its not just site address, its site address, phone and 2 other details.

If I were setup a table in mysql with LocationName, SiteAddress, SitePhone, SiteEmail and fetch this info on the ticket page and then on the form side, I add a custom form with SiteName field. When the end user submits a ticket they select the SiteName from the dropdown list. I do a if SiteName = LocationName then fetch LocationName, SiteAddress etc and display for that respective SiteName. Which variable do I need to use for SiteName for comparison ? I know bit of php and mysql any pointers would be helpful 🙂