I wonder if you could help: ?

We have been looking for Role-Based Access.

Level1 and level 2 support.

We are looking to accomplish: If Level 1 cannot complete the task it gets escalated to a Level 2 support operative.

Is there a way around this?

I would think that this could be accomplished through the set-up of Teams and using Ticket Filters.

You can assign Tickets to entire teams.

Thank you I will give it a try.

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