Issue with Attachments Display in osTicket Ticket History

Argentorate

Hello,

When a user creates a ticket with an attachment, it is correctly captured in osTicket. However, when an agent responds to the user, we have chosen to include the ticket history in the response. Unfortunately, in this case, the attachment appears as a link to the server.

Is there a way to resend the attachment as is, without using a link?

Here is my configuration :

Thanks a lot for your help.

KevinTheJedi

Argentorate

No, it mimics the thread in osTicket. So it will show as a link. Otherwise, say you had 100 attachments on a thread and you include the full thread that email would not send as 100 attachments would make the email so big it would exceed any mail server size limit.

Cheers.

Argentorate

KevinTheJedi I understand. Thanks for your response.