ear Family,

I trust this message finds you well. My name is Lufuno from South Africa, and I've been part of the Osticket journey with all of you. I'm reaching out with a query regarding our system. I was wondering if it's possible for us to customize the terms "department" and "agents" to align with our specific departmental naming conventions?

Your insights and assistance on this matter would be greatly appreciated.

Thank you,
Lufuno

      Lufunom

      You will need to modify the codebase. You can search the code on the server or on GitHub. We cannot tell you what to modify, etc.; you will be on your own.

      Cheers.

        Write a Reply...