There is a way to send email to customer when there is delay in reply?

Hi,
seems the basic workflow of OsTicket miss the possibility to send one or more email if ticket reply take longer.

Would be nice to see a workflow like:

if ticket waiting since is longer then 1 days or 1 hours then do action send email.

Any extensions can do this??
How can I suggest to add this workflow for the future? :=)

Feature Requests are made on GitHub. It wouldn’t even be considered until after v2.0 is released.

Cheers.

KevinTheJedi Thank you.
Request created 🙂
https://github.com/osTicket/osTicket/issues/6658