Filters - Send email when selection is chosen from Form

Faulkner0232

Hello, I am trying to use a filter to send myself an email when a specific option has been chosen from a custom form. So far I have:
Created a new filter
Execution Order: 1
Active
Target Channel: Any
Rules: Match Any
Custom Form / Form Label Contains "A selection from the dropdown that pulls from a custom list"
Actions: Send an Email to myself, with a subject and body from our system email

The Form Label type is a custom list, and I'm hoping that when one of the dropdown selections from the list is selected that it will send me an email, but I haven't received anything yet. Another thing to note is that this form is not associated with a help topic, but rather a form that we add after a ticket has been created by using the Manage Forms button:

Faulkner0232

More specific context:
When I add the form, I am prompted to select one from the dropdown. And whenever "Collaboration Requested" is selected, I'd like to receive an email from the Filter

In my filter, I wasn't sure which on the form types would be applicable, so I added one for each (Regular, Abbrev, Description):

KevinTheJedi

Faulkner0232

Ticket Filters are only applied on Ticket Creation. If I understand you correctly, it sounds like you are adding the Custom Form after the Ticket is created. If so, this will not trigger the Ticket Filters.

Cheers.

Faulkner0232

Understood thank you, I thought that may be case, I appreciate the response!