Installation problem

akhs187

after installation i have this problem

Fatal error: Uncaught Error: Undefined constant "DBUSER" in helpdesk/bootstrap.php:217 Stack trace: #0 helpdesk/main.inc.php(28): Bootstrap::connect() #1
helpdesk/scp/staff.inc.php(20): require_once('/home/digitalso...') #2
helpdesk/scp/admin.inc.php(16): require_once('/home/digitalso...') #3
helpdesk/scp/settings.php(17): require('/home/digitalso...') #4 {main} thrown in
helpdesk/bootstrap.php on line 217

my php is 8.1
my database is connected
where is the problem?

KevinTheJedi

akhs187

Are you sure your PHP is 8.1? Can you make a phpinfo file in the site folder, visit it in the browser, and confirm it shows 8.1?

You also need to confirm all files have correct permissions/ownership; either the web server user or php-fpm user.

Cheers.

akhs187

Ναι είναι 8.1 διότι αυτή την έκδοση υποστηρίζει αν βάλω την προηγούμενη έκδοση μου εμφανίσει σφάλμα στην αρχική.
Τα δικαιώματα πως θα ξέρω τι πρέπει να είναι έχει κάπου κάποια αναφορά

akhs187

Yes is 8.1 because if i put another version i see another warning
Where is th permission documentation

KevinTheJedi

akhs187

We don’t have any; you just follow the standard practice with any website. It’s saying something is not defined even though it is so likely permission/ownership issues, or missing/malformed files, etc.

The DBUSER constant is defined in your include/ost-config.php file (see this link for an example). Make sure your config file has 644 permissions and is owned by the webserver (or php-fpm) user/group.

Cheers.

akhs187

don't playing my friend where is the problem?

akhs187

i delete and i try to install from softaculus...
but now the problem is another.
i try to login and i take back denied access

digitalsolution[dot]gr/helpdesk/

KevinTheJedi

akhs187

Softaculous is not recommended as it’s not vanilla osTicket. They modify the code to do an auto-installer, etc. You will need to contact softaculous for assistance with a softaculous install. They recommended and best way to install osTicket is manually.

Cheers.

akhs187

after I explained my problem and I couldn't find a solution and I chose this way, where I tell you what it gives me and you tell me that you don't recommend it... tell me why while I put the admin login details correctly it shows denied I said I was dealing with something else.

KevinTheJedi

akhs187

Access Denied simply means you used the wrong login information. I cannot replicate your installation issue so I’m just going off of what you provide here. Did you check your config file to make sure it has the correct permissions and ownership?

Cheers.