CSV User Import Fail

zachzach

Hello- We are looking to do a fairly large import of users. At the moment I am testing with a CSV of about 2500. I am able to import successfully up to about 1000 rows (so I know the CSV formatting is correct), and then beyond that the web page seems to just time out and take me to a blank white page rather than complete the process.

I have already increased the maximum execution time in my php.ini file. Is there any other timeout setting that could cause this? Alternately, where is the best place to look in the logs for any errors related to this?

Thanks!

KevinTheJedi

zachzach

For logs look at your server logs and PHP error logs. The timeouts will be at the webserver level and PHP level. You can look at your webserver documentation to see the timeout settings they have to offer. You can do the same for PHP via their documentation.

It might also be due to max POST size, etc. so just check all the timeouts and limits for the webserver and PHP.

Cheers.

zachzach

Ah thank you! Looks like I needed to increase the maximum memory size in my php.ini first, and then increase the apache TimeOut in httpd.conf as well. Just successfully imported a larger batch!