I'm new here, I have some knowledge about WordPress plug-in, very straightforward upload, install, active, delete,
But here in osticket, I upload the plug-in to the includes/plugins which is fine.
Then settings/manage/plug-ins add which is also fine. But I don't understand why some plug-in setting has the instance create form? What is the purpose of that? Why do we need multiple instances of same plug-in?