Pasting imagaes

garthgnc

Hi all,
Suggestions please..
Server PHP 8.1.25
OS version1.18.1
Fileinfo installed
CGI.fix_pathinfo = 1
Gdlib installed

Recently upgraded OSticket and server php version to above and since then cannnot paste images into a ticket (upload button etc works ok). The errors are: (chrome): (it just leaves a broken image icon without image)

   POST https://gensys.co.za/support/scp/ajax.php/draft/ticket.response.30051/attach 500 (Internal Server Error)
   GET https://gensys.co.za/support/scp/Unable%20to%20create%20draft 404 (Not Found)
   POST https://gensys.co.za/support/scp/ajax.php/draft/ticket.response.30051 500 (Internal Server Error)

Any advice would be great as something does not have perms but not sure what!
Thank you.

TonyO

If your os is Windows, you may have encountered a bug in php for Windows. By default, php uses the system Temp folder for a working folder. And by default, Windows restricts permission to the system temp folder, which would explain error 500.
If this is the issue in your case, you can work around it by setting "open_basedir" and "upload_tmp_dir" in your php.ini.

garthgnc

Ok, thanks for direction.. but unfortunately not. Both on my wamp version and live still not.
Just FYI. I was WRONG on the upload button. it does not upload from PC, it will load from server images but not PC. Agree perms issue, but cannot see why!