Hi,
my installation:

Is there an option to send an auto response to the user and all collaborators on new ticket creation?

Thanks

      So, we can't even enter a fixed email address for the automatic reply?
      Will there be any developments in the future?

      Thanks!

        Giulia_arc

        You can via Filters. Just set the desired criteria for the Rules and set the Action to Send an email.

        Cheers.

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